Privacy and GDPR Policy
Revive Practice UK – Counselling Services
1. Introduction
This Privacy and GDPR Policy explains how I, as the owner of Revive Practice UK, collect, use, and safeguard your personal data when you access counselling services. I am committed to respecting and protecting your privacy in line with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
By using this website or engaging in therapy services, you are agreeing to the terms set out in this policy.
2. Data I Collect
I may collect and process the following types of personal information:
- Contact Details: Your name, email address, phone number.
- Health and Personal Information: Any mental health history or personal information shared as part of therapy.
- Session Notes: Brief records of counselling sessions.
- GP and Emergency Contact Information: Only used if required for your safety.
- Payment Information (if applicable): Records of payments received (but I do not store bank or card details).
- Communication Records: Emails, messages, and call logs related to session arrangements or therapy.
3. How Your Data Is Used
Your data is used solely for:
- Providing safe and ethical counselling services
- Communicating with you about appointments or therapy
- Managing payments and accounts
- Meeting legal and ethical obligations (e.g. safeguarding)
- Maintaining appropriate records for supervision and insurance purposes
4. Lawful Basis for Processing
I process your data under one or more of the following legal bases:
- Consent: You have provided clear permission for me to process your personal data.
- Contract: Data is necessary for delivering the services you have agreed to.
- Legal Obligation: Where required by law (e.g., safeguarding, tax reporting).
- Vital Interests: To protect your safety or that of others in exceptional circumstances.
5. Data Retention
Client records (including notes and contact details) will be securely stored for five years after your final session, as required by my professional indemnity insurance. After this time, all data will be securely deleted or destroyed.
6. Data Sharing
I do not sell or share your data for marketing or commercial purposes. However, your information may be shared in the following situations:
- Supervision: Therapists are ethically required to discuss work with a clinical supervisor. Identifying details are anonymised wherever possible.
- Legal Requirements: If I am required to do so by law, such as in cases of risk of serious harm, safeguarding, or a court order.
- Emergency Situations: If I believe there is immediate risk to you or others, I may contact your GP or emergency contact, after trying to speak with you.
7. Your Rights
Under GDPR, you have the right to:
- Access your data
- Correct inaccurate or incomplete data
- Request erasure of your data (subject to legal exceptions)
- Restrict or object to processing
- Request data portability to another service provider
- Withdraw consent at any time, where applicable
To exercise any of these rights, please contact me directly.
8. Security
All personal data is stored securely using password-protected and encrypted systems. Access is limited solely to me. Text messages and emails are deleted within a reasonable timeframe. Any paper notes (if used) are locked away securely.
9. Cookies
This website may use cookies to improve user experience. Cookies track anonymous usage data. You can disable cookies through your browser settings, although this may impact how the site functions.
10. Third-Party Links
This website may link to other websites. I am not responsible for the privacy practices or content of those sites.
11. Complaints
If you have concerns about how your data is handled, please contact me directly in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113
12. Updates to This Policy
This policy may be updated occasionally to comply with legislation or to reflect changes in practice. The latest version will always be available on this website.
13. Contact
If you have any questions or concerns regarding your data, please contact:
Revive Practice UK
Email: revivepracticeuk@gmail.com
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